How can we help?
Find your order details, download an invoice or tell us what you need. All shop support is here.
Orders
Check your purchase status and details from your account.
View my ordersInvoices
The invoice for each purchase is available in the corresponding order.
Go to my accountExchanges and returns
Review the deadlines, terms and how to notify withdrawal.
View termsEquipment and accessories
Check features, sizes and variants in each product listing.
View catalogueTell us what happened
For purchase enquiries, include your order number so we can find it. You can also email us directly at info@groundtactical.com.
+34 616 100 813Before contacting us
Where can I find my invoice?
Open My account, select the order and choose Invoice to view and download it.
What information should I provide about an issue?
Include the order number, affected product and a clear description. For damage or an incorrect item, attach photos when replying to our email.
How do I request a return?
Check the withdrawal terms first. Then submit a request from the order in your account or contact us using this page's form.